Refund policy

You have 30 days from receiving your order to request a refund.

Eligibility: The item must be in the same condition you received it — unused, in its original packaging, with all accessories included. You'll also need your receipt or proof of purchase.

To start a return, email us at contact@gearnas.com.

Once we receive your return request, we'll review it and let you know shortly whether it's approved. If approved, you'll be refunded automatically to your original payment method within 5 business days (your bank may take a little longer to post the refund). If more than 10 business days have passed since approval and you still haven't received your refund, please contact us again.

Damages & Issues Please inspect your order as soon as it arrives. If you notice any defect, damage, or receive the wrong item, contact us immediately with clear photos so we can assess the issue and resolve it quickly.

Exceptions — Non-Returnable Items Certain items can't be returned, including custom-order products (personalized or engraved keyboards and keycap sets), and switches that have been opened, lubed, or already installed. Gift cards are non-refundable.

Exchanges The fastest way to get the item you want is to return what you have, and once that return is approved, place a separate new order for the replacement item.

Questions about a return? Email us anytime at contact@gearnas.com.