Shipping policy
Thank you for shopping with GearNas. We strive to get your order to you safely and as quickly as possible. Please read our shipping policy below:
1. Order Processing Time All orders are processed within 1-3 business days maximum (excluding weekends and public holidays) from the date of purchase.
2. Shipping Methods & Carriers We work with multiple shipping carriers to ensure your order arrives safely and on time. The carrier used depends on your location and product availability. We offer both standard and express shipping, with available options shown at checkout.
3. Shipping Destinations We ship to most countries worldwide. Some products may be subject to customs restrictions — if you run into any issue at checkout, contact us and we'll help.
4. Shipping Costs We always try to offer free shipping. Where a fee applies, it's calculated based on weight, dimensions, destination, and the shipping method selected. Shipping charges are always shown clearly before you complete payment.
5. Estimated Delivery Time
- Local standard shipping: 3–5 business days
- Local express shipping: 1–3 business days
Delivery times may vary based on your location, shipping method, and customs clearance for international orders.
Note: To ensure faster shipping, we may replace original retail packaging with secure protective packaging (bubble wrap). Lost or severely damaged packages are fully refunded.
6. Order Tracking Once your order ships, you'll receive a confirmation email with your order number. Within 1-3 days, you'll receive a tracking number by email along with instructions on how to track your shipment through our website or directly with the carrier.
7. Lost or Damaged Packages If your package is lost or damaged in transit, contact us right away — we'll work with the carrier to investigate and resolve the issue as quickly as possible.
8. Customs & Duties For international shipments, customs duties, taxes, or fees may apply depending on the destination country's regulations, and these are the recipient's responsibility. We recommend checking with your local customs office for specifics.
9. Address Accuracy Please make sure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us right away so we can correct it before shipping.
10. Returns & Exchanges For details on returns and exchanges, please see our Refund Policy.
Have a question about shipping? Email us at contact@gearnas.com — we're happy to help.
